Revolut Limited

Financial Ombudsman decision DRN-4300136 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss C complains Revolut Ltd (“Revolut”) hasn’t refunded her the money she lost when she fell victim to an impersonation scam.APP scam refund refused

From this point onwards, Miss C says Revolut failed to engage with her complaint, passed her back and forth between advisors and took too long to provide her with its final response letter.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4300136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.