NewDay Ltd

Financial Ombudsman decision DRN-4295289 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

he was in arrears with the Aqua accountTreatment in financial difficulty

Mr B complains NewDay Ltd won’t allow him to move a payment he made on one credit card to another credit card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4295289.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.