Barclays Bank UK PLC

Financial Ombudsman decision DRN-4295259 Upheld

Upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Thu Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

R is also unhappy with how Barclays dealt with their complaint.Complaint handling

Barclays did make an error in not calling R back after it had said this would be required when the charity had placed a large deposit.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4295259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.