Mars Capital Finance Limited

Financial Ombudsman decision DRN-4284909 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

In summary In relation to financial difficulties, the starting point is that lenders have a duty to treat all customers, but particularly those facing financial hardship, fairly.Treatment in financial difficulty

You believe your loan was mis-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4284909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.