NRAM Limited

Financial Ombudsman decision DRN-4284621 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss M’s complaint relates to a shortfall debt resulting from the sale of a property on which she held a mortgage and linked unsecured loan with NRAM Limited. She is unhappy about NRAM’s handling of events relating to an offer she made in 2021 to settle the debt for less than the outstanding balance.Treatment in financial difficulty

He also set out that he considered many of the issues Miss M had complained about related to how her complaints had been handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4284621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.