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American Express Services Europe Limited

Financial Ombudsman decision DRN-4281134 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr H complains that American Express Services Europe Limited (Amex) have provided him with poor customer service since he attempted to close his account.Complaint handling

there were significant delays in actions. Mr H was told in August that his CBR would be processed in 10 working days and his bank account was successfully validated.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4281134.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.