HSBC UK Bank Plc
Financial Ombudsman decision DRN-4276474 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc is refusing to refund him the amount he lost as the result of a scam.APP scam refund refused
Our Investigator considered Mr S’s complaint and thought it should be upheld in part. HSBC agreed, but Mr S didn’t agree, so this complaint has been passed to me to decide.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4276474.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.