NewDay Ltd

Financial Ombudsman decision DRN-4272668 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mrs A says that NewDay hasn’t done what it said it would when applying payments and refunds to the account. She says that that payments and refunds haven’t been allocated to the highest interest-bearing balances first. And this will lead to her having to pay additional interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4272668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.