Step One Finance Limited

Financial Ombudsman decision DRN-4270554 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs C complains that Step One Finance Limited irresponsibly lent her a second charge mortgage (secured loan).Irresponsible lending

Finally, Step One should remove all records relating to this loan from Mrs C's credit filesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4270554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.