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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4268971 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr T has complained that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) unfairly turned down his claim under Section 75 of the Consumer Credit Act 1974 (“CCA”) in relation to the purchase of a holiday product in April 2014.Product mis-sold
But Tesco also considered a complaint that the claim was unfairly turned down. It didn’t think it had done so and said Mr T could bring his complaint to our service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4268971.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.