Lloyds Bank PLC

Financial Ombudsman decision DRN-4264804 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Ms R complains that Lloyds Bank PLC (“Lloyds”) won’t refund £51,000 she lost to an investment scam.APP scam refund refused

I don’t think it would be fair and reasonable to ask Lloyds to write off the debt in these circumstancesIrresponsible lending

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4264804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.