Vanquis Bank Limited

Financial Ombudsman decision DRN-4263551 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

they may register a default against his credit fileCredit file reporting

Mr H complains Vanquis Bank Limited sold his credit card account to a debt collection agent (who I’ll refer to as L) without telling him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4263551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.