NewDay Ltd

Financial Ombudsman decision DRN-4260329 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Tue Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss B complains that NewDay Ltd trading as Aqua incorrectly applied interest to her credit card account.Interest and rates

Miss B complained to our service as she was concerned about the potential consequences of what might have happened had she not contacted NewDay about the interest charge. And she was unhappy that NewDay hadn’t set up a new complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4260329.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.