Revolut Limited

Financial Ombudsman decision DRN-4260205 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

The crux of Mr F’s complaint is that two payments, at similar times, were both rejected by Revolut and so weren’t credited to his account.Payment delayed or failed

Revolut accepted they’d taken a long time to respond to Mr F’s chats and their service hadn’t been as good as it might have been.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4260205.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.