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Specialist Motor Finance Limited

Financial Ombudsman decision DRN-4258571 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs M also complained that SMF hadn’t helped her, when she made them aware of her personal circumstances in early 2019.Irresponsible lending

remove any adverse information recorded with credit reference agencies about the hire purchase agreement in Mrs M’s nameCredit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4258571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.