New Wave Capital Limited

Financial Ombudsman decision DRN-4256402 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

L’s account had gone three months in arrears, so New Wave had taken the decision to close L’s account.Treatment in financial difficulty

it was unfair to suspend this increase limit after the company had used it. They also didn’t think it was fair that this had been reflected on the company’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4256402.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.