Salary Finance Limited

Financial Ombudsman decision DRN-4255158 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

continued to report negative information to the credit reference agencies (CRAs) regarding his loan after it’d been paid offCredit file reporting

poor service when he was raising these issuesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4255158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.