Quilter Holdings Limited

Financial Ombudsman decision DRN-4253045 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

failed to ensure, when it recommended a new mortgage product to them In October 2021, that the offer from the lender would be available when their existing mortgage product expired.Product mis-sold

Mr and Mrs B consider that this fell below the standard of service they would expect from their broker as do I.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4253045.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.