Barclays Bank UK PLC

Financial Ombudsman decision DRN-4250475 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

W had an overdraft with Barclays, with a balance of around £90,000. It had also taken out a Bounce Back Loan (“BBL”) during the pandemic. In 2022, W got into arrears on its Bounce Back Loan.Treatment in financial difficulty

Barclays had made errors that led to them failing to adhere to the repayment plan that both sides had agreed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4250475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.