Gain Credit LLC

Financial Ombudsman decision DRN-4248579 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

CONC is clear, forbearance and help must be offered. Instead, knowing of Mr R’s difficulties, Drafty had increased the debt and put him further into difficulties by taking no action at allTreatment in financial difficulty

I preface the whole decision by saying I am aware of Mr R’s health issues he’s told us about.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4248579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.