Nationwide Building Society

Financial Ombudsman decision DRN-4246768 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Nationwide have accepted and apologised for the fact it took too long to locate the whereabouts of Mr B’s money transferPayment delayed or failed

The investigator felt Nationwide could have done more to locate the whereabouts of the funds Mr B had sent from his bank, rather than leaving it to him to continually chase for the funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4246768.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.