Halifax Limited

Financial Ombudsman decision DRN-4240547 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I think Halifax could have handled things better here, I think Mrs O could have been given a clear explanation much sooner and a complaint should have been logged soonerComplaint handling

Mrs O called Halifax to find out why this had happened, was passed between departments and wasn’t given an explanationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4240547.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.