HSBC UK Bank Plc
Financial Ombudsman decision DRN-4237661 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Due to an error on HSBC’s part, this reference was not added. Therefore, the transfer was rejected by the receiving bank.Payment delayed or failed
giving incorrect information in how to resolve the debit card and online banking issuesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4237661.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.