Firms › Startline Motor Finance Limited ›
Startline Motor Finance Limited
Financial Ombudsman decision DRN-4236569 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Startline has acknowledged that it failed to respond to Miss J’s compensation request and has offered a compensation payment of £100 to reflect the poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4236569.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.