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GE Money Home Lending Limited
Financial Ombudsman decision DRN-4236178 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr P’s representative made claims to GE Money in August 2017 under sections 75 and 140A of the Consumer Credit Act 1974. It said that Mr P had a claim for misrepresentation and that the misrepresentations and practices used in the sales presentation made the loan agreement unfair.Product mis-sold
GE Money didn’t issue a substantive response to those claims so Mr P complained to this service. GE Money issued its final response to those claims in February 2022. It apologised for the delay in its response, which it said was due to an admin errorComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4236178.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.