Firms › Halifax Limited ›
Halifax Limited
Financial Ombudsman decision DRN-4235603 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£160,000redress stated in the decision
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M is unhappy that Bank of Scotland plc trading as Halifax (Halifax) won’t refund all the money he’s lost as a result of a third-party scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4235603.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.