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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-4235313 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
Mr F is unhappy with the interest (SDFC) applied to his running credit account.Interest and rates
Mr F also explained that he is dyslexic and therefore not able to read the small print that gave the deadline.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4235313.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.