Santander UK Plc
Financial Ombudsman decision DRN-4233717 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
accepts it didn’t tell Miss B it was closing the complaintComplaint handling
Santander says account balances are recorded differently to include pending transactions. It accepts there was a problem with pending payments in early 2023Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4233717.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.