Nationwide Building Society

Financial Ombudsman decision DRN-4230108 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mrs H complains that Nationwide Building Society didn’t provide her with a reasonable level of service when she asked for her credit file to be updated more quickly than the standard two to three months.Credit file reporting

She said that the fact she was a vulnerable customer wasn’t considered and that Nationwide’s refusal to make an exception for her was wrong.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4230108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.