Shawbrook Bank Limited

Financial Ombudsman decision DRN-4226652 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

the PR also thought Shawbrook had lent to Mr and Mrs W irresponsiblyIrresponsible lending

the membership points were marketed as an investment, or at least an asset capable of being soldProduct mis-sold

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4226652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.