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Lantern Debt Recovery Services Limited
Financial Ombudsman decision DRN-4226343 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss B complains that Lantern Debt Recovery Services Ltd trading as Lantern (Lantern) are pursuing her for debts brought about by irresponsible lending.Irresponsible lending
Apologised and offered her £75 compensation for the delay in keeping her updated and for the confusion about the OL3 account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4226343.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.