Lloyds Bank PLC

Financial Ombudsman decision DRN-4222652 Upheld

Upheldoutcome, as published by the Ombudsman

£19,928redress stated in the decision

Mon Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

The complaint Company W complains that Lloyds Bank PLC (“Lloyds”) has failed to refund over £19,000 it lost to a scam.APP scam refund refused

Rules cited

CRM Code (APP scam reimbursement), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4222652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.