Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN-4222624 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Remove adverse information about the credit agreement from Mrs Q’s credit file to the extent it agreed to in its 2022 final response letter.Credit file reporting

Mrs Q has complained about the way Creation Consumer Finance Ltd (Creation) administered a credit agreement she has with it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4222624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.