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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-4222621 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Ask the credit reference agencies to remove any information it has asked them to register about the credit agreement on Mrs E’s credit file.Credit file reporting
Mrs E complains that Creation Consumer Finance Ltd (“Creation”) has treated her unfairly in relation to a purchase she made using finance provided by it.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4222621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.