Shawbrook Bank Limited

Financial Ombudsman decision DRN-4221764 Not upheld

Not upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

Wed Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr M has complained about a loan Shawbrook Bank Limited (“Shawbrook”) provided to him. He says his use of credit was already high and his credit score was poor so this should have shown that the loan was unaffordable.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4221764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.