HSBC Bank plc

Financial Ombudsman decision DRN-4219930 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,800redress stated in the decision

Wed Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that HSBC Bank UK Plc didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam.APP scam refund refused

Mr M had been susceptible to fraud because he was dealing with financial stress, and HSBC had failed to identify him as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4219930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.