TSB Bank plc

Financial Ombudsman decision DRN-4217673 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr A complains about TSB Bank plc. He says that TSB didn’t do enough to help him when he became the victim of a scam and would like TSB to refund him the money he has lost as a result.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4217673.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.