NewDay Ltd

Financial Ombudsman decision DRN-4217186 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

his credit file still showed the old credit card providerCredit file reporting

NewDay provided poor customer service when he tried to discuss the increase on his credit card accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4217186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.