HSBC UK Bank Plc
Financial Ombudsman decision DRN-4215420 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Irresponsible lending
In the Ombudsman’s words
Miss M complains that HSBC UK Bank Plc will not refund the money she lost as a result of an authorised push payment (APP) scam.APP scam refund refused
I have also looked at the lending decisions HSBC made during the scam when Miss M needed further funds... I think it made fair lending decisions based on the data it gathered.Irresponsible lending
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4215420.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.