TSB Bank plc

Financial Ombudsman decision DRN-4210778 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

TSB’s Fraud Guarantee is clear in that it’s applicable to authorised and unauthorised transactions from its customers TSB accounts, and as this complaint relates to a bounced cheque and funds which did not actually credit Mr R’s account, I don’t think it would be fair and reasonable for me to say that the guarantee is applicable to Mr R’s circumstances and recommend that Mr R be refunded as such.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4210778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.