Barclays Bank UK PLC

Financial Ombudsman decision DRN-4210658 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Barclays have accepted given its knowledge of his vulnerability, when Mr G enquired about setting up telephone banking it should have referred him to its specialist relationship support team.Support for vulnerable customers

Mr G complains Barclays Bank UK PLC (Barclays) failed to assist him when trying to set up telephone banking, resulting in him not having access to his funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4210658.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.