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Admiral Insurance Company Limited
Financial Ombudsman decision DRN-4210468 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mr D missed a number of payments during 2021Treatment in financial difficulty
Admiral have apologised for trying to collect payments whilst they investigated his complaint, and for a call that Mr D didn’t receiveService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4210468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.