National Westminster Bank Plc

Financial Ombudsman decision DRN-4210392 Upheld

Upheldoutcome, as published by the Ombudsman

£1,700redress stated in the decision

Fri Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

adverse information was still appearing on Mr W’s credit reportsCredit file reporting

delayed in taking corrective action after mistakenly linking his details with that of another account holderService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4210392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.