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RCI Financial Services Limited
Financial Ombudsman decision DRN-4207245 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
If any adverse information was recorded on Mr H’s credit file, this should be removedCredit file reporting
he suggested the HPA may have been mis-sold at the outsetProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4207245.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.