Novaloans Ltd.

Financial Ombudsman decision DRN-4204870 Not upheld

Not upheldoutcome, as published by the Ombudsman

£280redress stated in the decision

Wed Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr P complains that Novaloans Ltd trading as cash4unow (“Novaloans”) has incorrectly defaulted his loan account. To put things right Mr P wants the default removed.Credit file reporting

Mr P was mis-advised and for that Novaloans offered a payment of £50. Novaloans should, if it hasn’t already done so arrange to pay Mr P this sum, and I consider this offer to be fair and reasonable in the circumstances of the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4204870.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.