MONZO BANK LIMITED
Financial Ombudsman decision DRN-4202943 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Jul 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr D had a loan account with Monzo Bank. During 2022, it became difficult for him to maintain the monthly repayments, so he contacted Monzo Bank in August to ask for help.Treatment in financial difficulty
Mr D’s credit file has also been adversely affected because the arrangement has been reported to the Credit Reference Agencies.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4202943.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.