Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4200889 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Novuna did not accept that Mrs K has demonstrated that the goods were misrepresented. Neither did Novuna agree that Mrs K had the right to reject the goods even before the installation had been completed.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4200889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.