MotoNovo Finance Limited

Financial Ombudsman decision DRN-4200844 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr C is also unhappy that his repayments were not placed on hold whilst his complaint was being investigated.Treatment in financial difficulty

Mr C told us his repayments were being recorded as missed on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4200844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.