Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4199630 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,746redress stated in the decision

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

I don’t think there’s sufficient information to suggest Novuna’s failure to communicate their name change has been detrimental to Mrs S.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4199630.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.