Santander UK Plc
Financial Ombudsman decision DRN-4199620 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Miss D complains that Santander UK Plc has unfairly recorded a default on her credit file.Credit file reporting
I found the agent to be inattentive and disengaged during the call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4199620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.